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Alejandra G.

Alejandra G.

Bilingual Customer Success & Technical Support Specialist

Welcome! I’m May Gómez, a bilingual (English–Spanish) Customer Success and Technical Support Specialist with over 5 years of experience helping SaaS, healthcare, and digital service companies deliver outstanding client experiences. I specialize in supporting customers, optimizing communication, and solving technical challenges across multiple tools and platforms. My background combines technical troubleshooting with empathetic client management, allowing businesses to improve satisfaction, retention, and workflow efficiency.

🇨🇴Bogota, Colombia$25/hr85% JSS5.00 (1)Since Jun 2018
GlobeUpwork

Earnings and projects

MRR
$2.3k

Last 6 months ÷ 6

World#19,116 / 412k
🇨🇴Country#238 / 4,578
Revenue, last 30 days
$4.5k

Last 6 months: $14k

World#6,758 / 412k
🇨🇴Country#57 / 4,578
Total earnings
$33k

Billed in all: $36k

World#102,611 / 412k
🇨🇴Country#957 / 4,578
Per project
$17k

$14k in the last 6 months

World#7,871 / 412k
🇨🇴Country#96 / 4,578
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇨🇴Country#1,261 / 4,578
Projects in all
2
0% fixed100% hourly
World#328,886 / 412k
🇨🇴Country#2,673 / 4,578

Earnings, last 30 days

$36.5k+$4.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$30.0k$32.5k$35.0k$37.5kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Customer Support

Ranked by MRR among everyone on Upwork with the skill.

  1. #43Google Workspace Administration835 freelancers · 🇨🇴 #2Top 5%
  2. #62DNS1,014 freelancers · 🇨🇴 #2Top 6%
  3. #68IT Support978 freelancers · 🇨🇴 #2Top 7%
  4. #106Troubleshooting1,460 freelancers · 🇨🇴 #1Top 7%
  5. #150Linux3,038 freelancers · 🇨🇴 #1Top 5%
  6. #167Slack3,033 freelancers · 🇨🇴 #5Top 6%
  7. #225Jira3,199 freelancers · 🇨🇴 #3Top 7%
  8. #563Technical Support11,267 freelancers · 🇨🇴 #8Top 5%