Nika G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

With more than 11 years of customer support experience, I specialize in email, chat, and ticket-based support across healthcare, wellness, SaaS, eCommerce, and online education platforms. My background includes supporting patients, customers, healthcare professionals, students, and software users while handling sensitive information, resolving complex concerns, troubleshooting issues, coordinating services, and maintaining a high standard of communication. Throughout my career, I have supported a diverse range of organizations, including healthcare providers, technology companies, and e-commerce brands. Core Expertise: • Customer Support (Email, Chat & Ticket Management) • SaaS Customer Support & Technical Troubleshooting • Patient & Member Support • Healthcare & Wellness Customer Experience • E-commerce Customer Support • Order Processing • Billing & Account Support • QA & Interaction Auditing • Service Coordination • Administrative Support • Calendar & Schedule Management Tools & Platforms Customer Support & CRM: Zendesk, Gorgias, Freshdesk, Reamaze, Help Scout, osTicket, Richpanel, HubSpot, Intercom E-commerce, Payments & Learning Platforms: Shopify, Recharge, Stripe, PayPal, Amazon, eBay, Faire, Wayfair, Walmart, Kajabi, Uscreen, Magento, Volusion, WordPress Shipping & Fulfillment: ShipBob, ShipStation, Flexport, Hipshipper, Mosai, Next3pl, Wemalo Project Management & Collaboration: Trello, Asana, Jira, Miro, Monday Sales, Marketing & Automation Tools: GoHighLevel, Zapier, Klaviyo, Apollo, Instantly, Meta Business Suite, TikTok Seller Center Communication & Productivity: Zoom, Calendly, Discord, 8x8, Dropbox If you're looking for someone who can step in, take ownership, communicate with care, and create a positive experience for your customers, users, members, or patients, I'd love to learn more about your business and how I can help.