Kevin K.

Experienced Project Manager with cross-functional expertise and customer-centric focus. Technical expertise in webcasting and supporting both end users and clients. Project Management | Streaming Media Proven project manager with strong technical skills and understanding of webcasting requirements, networking, troubleshooting, vendor management, and business analysis. Worked with clients ranging from small businesses to enterprise level, and guided them to successful events and provided unwavering support for over 12 years. Established strong relationships with new and existing key vendors to expand our offering and keep company costs in check. Provided detailed analysis and troubleshooting for internal teams and clients if issues arose. CORE COMPETENCIES • Strong Managerial and people skills • Experience working in Agile and PMP Project Management methodology (Scrum Fundamentals Certified) • Streaming Media technologies (HLS, Flash) • WebRTC • 12 plus years’ experience in the webcasting and IT space. • 10 years’ experience in cross-functional roles, acting as a bridge between Development/Engineering and Sales/Operations teams. • Strong project documenting and tracking skills. ACCOMPLISHMENTS • Created new company department, Reservations Desk, to streamline company order intake processes. Held weekly meetings with Reservations Desk staff in the US and UK offices to coordinate order intake processes for US and EMEA teams. • Increased global presence by working with bridge vendors and Development and Engineering teams to add local dial-in numbers in non-US countries for “Integrated Audio” platform feature. • Expanded company reach to non-English speaking clients in Europe, South America, and Asia by working with Development and Engineering teams to create new language template. Please contact me for any Project Management or Customer Support opportunities.