Johncarlo S.

✈️ Your trusted Air Desk support for smooth, hassle-free travel operations. With 5+ years of hands-on experience in the travel industry and deep expertise in Amadeus (and a little bit of Sabre), I specialize in: • Complex PNR Management – creating, modifying, and monitoring reservations with accuracy. • Ticketing & Exchanges – issuing, reissuing, and refunding tickets while ensuring compliance. • Queue Handling & Schedule Changes – monitoring queues daily, resolving disruptions, and keeping itineraries aligned with ticket status. • Irregular Operations Support – recovering disrupted bookings, ensuring passengers are reprotected and ticketed correctly. 💡 What sets me apart: • Proven record as an Air Reservation Specialist for both corporate and luxury travel clients. • Experience managing high-volume PNRs (hundreds weekly) with zero margin for error. • Skilled in automation & process optimization (Google Sheets, workflow tools, OCR, scripting) to reduce manual work. • Strong customer service background → clear communication with agencies, suppliers, and clients. 🚀 How I help you: I don’t just “book flights.” I ensure your entire air desk runs smoothly — so you save time, reduce errors, and give your customers peace of mind. ✅ Services I offer: • Daily Queue Monitoring (Amadeus, Sabre) • Flight Ticketing, Exchanges, Refunds • PNR Audits & Documentation • Schedule Change Management • Air Desk Process Consulting If you’re looking for a reliable, detail-oriented Air Desk Specialist who can handle complex reservations without handholding, let’s connect.