Christine Mae A.

Sales & Client Communication Strategy Consultant - I supported sales initiatives, managed client communications, maintained accurate CRM records, and coordinated customer processes. This role further strengthened my ability to build and maintain client relationships, streamline workflows, support business development, and deliver consistent results in a fast-paced environment. Verification Specialist Lead- More than two years managing a global team of verification specialists conducting in-depth verification of employment, personal references, criminal records, education, jurisdiction, agency, neighbor, relationship, landlord, and law-enforcement employment consistently meets the above team requirement for KPI. Support and set performance standards and SOPs for staff, provide training, guidance, and coaching to staff, and hold staff accountable for assigned tasks and goals. Responsible for monitoring daily clients to ensure consistency, promptness, and quality service. Maintain and uphold the highest security standards across all company departments and client access. Call Centre (BPO)- Operations Manager- More than six years overseeing a local contact centre with various campaigns in sales, verification, customer service, back office tasks, and appointment setting. Perform regular coaching sessions to ensure employees meet job expectations and productivity objectives. Assist in handling client calls. Develop, implement, and administer efficient and service-oriented processes and procedures as needed. Develop, analyze, and share reports on the quantity, timing, call subject matter, quality of service, trends, and other issues relevant to customer service and project-based case manager operations. Work cross-departmentally to eliminate inefficient processes or issues that negatively impact team member performance. Demonstrates excellent time management; knows how to prioritize and organize time to be productive without being overwhelmed. Customer Service Expert – More than 10 years in Customer Service. Cater inbound and outbound calls and responded to customers’ inquiries regarding clients’ services. It includes taking orders and processing payments using available methods of payment. Performed basic troubleshooting for a Telco (Cricket and T-Mobile) related campaign for mobile phones. Process refunds and negotiate with banks for payment disputes. Virtual Assistant – More than 6 years as a Virtual Assistant. Hands-on experience in doing administrative tasks. It includes handling email, (sending out and answering emails for clients), updating client’s CRM (zoho), and making Purchase Order and Invoices. Responsible for updating the client’s online catalog for a jewelry business that includes but is not limited to price and design updates and seasonal discounts. Manage multiple duties and tasks, set priorities, and adapt to changing conditions and work assignments. Responsible for managing social media activity such as linking client’s services & products to other related websites. Maintained Facebook account for/and on behalf of a client including responding to general inquiries. Lodged divorce application on behalf of a client on a divorce campaign service in Australia. Outbound Telemarketing / Appointment Setter - More than 5 years making outbound calls for different clients whose campaigns are as follows: Cleaning services, Windows and Doors, Solar Energy, Health Insurance, Vending Machines for Hotels and Hospitals, Appointments for Doctors in an Aesthetic service campaign, and Accounting Service. Sourcing and Recruiting- Work through an assigned call list of sourced clinicians to support the client's recruitment needs. Handles candidate interviews via inbound/outbound interview calls and inbound/outbound interview texts, matches candidates to open positions, and pre-screens candidates based on communicated client needs.