Bernice F.
Customer Support | Healthcare VA | Scheduler
Customer Support and Virtual Assistant with 18+ years of experience providing email, chat, phone, scheduling, dispatch and administrative support for healthcare, e-commerce and service-based businesses. Skilled in customer relationship management, appointment scheduling, CRM and EMR systems (Shopify, Zendesk, Salesforce, Freshdesk, Re:amaze, Mondaycom, EngineHire, CheckoutChamp, AthenaHealth, IntakeQ, Practice Fusion) and problem resolution. A Registered Nurse with strong communication, attention to detail and a commitment to delivering exceptional customer experiences while helping businesses run efficiently.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $17k
Billed in all: $99,497$99k
$4.2k in the last 6 months
Across 10 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #7Medical Referrals280 freelancers · 🇵🇭 #4Top 3%🇵🇭#4 of 124
- #14Medical Report539 freelancers · 🇵🇭 #5Top 3%🇵🇭#5 of 128
- #18Staffing Needs340 freelancers · 🇵🇭 #7Top 5%🇵🇭#7 of 164
- #25Medical Terminology920 freelancers · 🇵🇭 #6Top 3%🇵🇭#6 of 225
- #28Medical Records807 freelancers · 🇵🇭 #11Top 3%🇵🇭#11 of 356
- #40Electronic Medical Record837 freelancers · 🇵🇭 #10Top 5%🇵🇭#10 of 264
- #54Dropshipping2,698 freelancers · 🇵🇭 #32Top 2%🇵🇭#32 of 1,022
- #60Healthcare1,767 freelancers · 🇵🇭 #10Top 3%🇵🇭#10 of 625