Bernice F.

Customer Support | Healthcare VA | Scheduler

Customer Support and Virtual Assistant with 18+ years of experience providing email, chat, phone, scheduling, dispatch and administrative support for healthcare, e-commerce and service-based businesses. Skilled in customer relationship management, appointment scheduling, CRM and EMR systems (Shopify, Zendesk, Salesforce, Freshdesk, Re:amaze, Mondaycom, EngineHire, CheckoutChamp, AthenaHealth, IntakeQ, Practice Fusion) and problem resolution. A Registered Nurse with strong communication, attention to detail and a commitment to delivering exceptional customer experiences while helping businesses run efficiently.