Daniel R.

Customer Support and Operations Specialist with over 8 years of experience and a demonstrated history of working for e-commerce companies in the apparel and fashion industry. Proficient with Zendesk, Salesforce, Shopify, SAP Business One, etc. I've safeguarded customer interests by managing high-value transactions and handling complex inquiries. Known for excellent communication skills, I break down complex concepts into clear information. Fluent in English and Spanish, I connect effectively with diverse clients. Highly organized and self-motivated, I thrive in fast-paced environments and manage multiple tasks efficiently. Passionate about proactive customer support and continuous improvement. Excited to connect with professionals and contribute to organizations that value exceptional service and innovation. I like working with KPIs, coaching, QA, and overall support to both customers and team members. Some of my innate traits include, but are not limited to, proactivity, teamwork-oriented, self-consciousness and management, scrutiny, etc.