Jean Yannick H.

I'm Jean Yannick S. HOUNTONGBE—a seasoned Customer Support Representative, Customer Service Specialist, and Virtual Assistant, fluent in both English and French. With over 4 years of experience, I’ve supported clients across various industries, including green mobility, telecom, e-commerce, and tech. I’m committed to helping you manage client interactions, back-office tasks, and administrative processes with professionalism, empathy, and a problem-solving mindset. ✅ What I Can Do for You I provide high-quality, bilingual assistance to businesses that care deeply about their customers and brand image. Here’s how I can help you: Customer Support & Customer Service • Handling inquiries via email, chat, and phone (EN/FR) • Troubleshooting technical/product-related issues • Managing orders, refunds, and returns • Escalation handling with professionalism and empathy • CRM tools: Zendesk, Gorgias, Freshdesk, HubSpot, Salesforce Virtual Assistant Services • Email and calendar management • Appointment scheduling • Data entry and web research • File organization and document formatting • Travel planning and itinerary coordination • Communication with clients, partners, or vendors I understand that your time is valuable. That’s why I take ownership of the tasks you delegate, ensuring they are completed accurately, on time, and with attention to detail. 🌍 Why Clients Trust Me ✅ Bilingual Excellence – Clear, confident communication in English and French ✅ Customer-Centric Mindset – I always treat your clients with respect and care ✅ Problem Solver – I don’t just answer questions—I find solutions ✅ Self-Motivated – You can count on me to manage time and priorities independently ✅ Tech-Savvy – I quickly adapt to your preferred platforms and tools ✅ Flexible & Remote-Ready – Equipped for remote work with reliable internet, professional setup, and full availability for different time zones Whether you need a steady pair of hands to manage customer tickets or a proactive assistant to organize your day, I bring the structure, communication, and consistency you need. 💬 My Past Experience • United Call Centers – Bilingual Customer Support Agent (EV Charging Campaign – English/French) • Vipp Interstis – Customer Service & Telesales Support • Média Contact Bénin – E-commerce Customer Care SAV, & Technical Support • Freelance VA Projects – Calendar/email management, scheduling, inbox clean-up, customer follow-up for small business clients I’ve handled a wide range of customer profiles, tools, and industries, giving me the adaptability to integrate quickly into your team and processes. 🤝 What You Get When you hire me, your business gains more than a freelancer. You get a partner dedicated to: • Representing your brand with professionalism • Enhancing your customer experience through fast, empathetic support • Taking over time-consuming admin tasks, so you stay focused on what matters • Communicating clearly and reliably, so you always know the status of your projects Let’s chat! If you’re looking for a bilingual customer service representative, a reliable customer support agent, or a virtual assistant who truly cares about your business and your customers, I’m ready to help. Message me today, and let’s build something great together.