Rose Anne L.

Thank you for viewing my profile! I am a highly motivated and versatile professional with over 15 years of combined customer support experience across the BPO and freelance industries, along with over 3 years of hands-on experience as an Airbnb Host. My broad skill set includes: • Airbnb Hosting & Co-hosting (3 years of experience managing guest relations, property inquiries, and maintaining high review ratings) • Customer Service & Support: Exceptional client retention and customer satisfaction management; Omnichannel Support: Email, Live Chat, and Phone; • E-commerce & Marketplaces: e-Commerce Customer Support, Amazon Seller Central, Etsy SEO, Etsy Administration, and e-Commerce product listing (Amazon, Walmart, eBay, Etsy) • Administrative & Technical: Remote software technical support, data entry/data research, and general administrative tasks Delivering an exceptional customer service experience is my core expertise. My extensive background showcases my reliability, flexibility, and ability to easily adapt to fast-paced and changing environments. I guarantee quality work and great performance, with 100% client satisfaction as my number one goal. I am thorough, detail-oriented, and willing to do whatever it takes to produce an excellent final product. Tools used: Zendesk, Slack, Trello, Gorgias, Tawk, Hub talk, Shipstation, Marmalead, Keyword..io, eRank, Caesium, Toky, Google Voice, Google Suite, Google Sheets, Google Docs, Citrix, OPM, LogmeinRescue, CRM tools such as Salesforce, SAP, and eCRM. Typing speed: 50-55 wpm Internet Speed: 300 Mbps Availability: Part-time or full-time.