Aleksandar J.

Level 2 IT Operations specialists and Support engineer

I'm Aleksandar Janushev a Top Rated IT Operations & Support Engineer with 5+ years of hands-on experience supporting end users, managing cloud infrastructure, and keeping businesses running smoothly. My background includes working at enterprise-level companies (Seavus / Avenga , Qinshift , Scotch & Soda B.V , Deutsche Glasfaser , Sunrise.) where I was responsible for mission-critical IT systems 🎧 Helpdesk & End-User Support — Tier 1 / Tier 2 / Tier 3 technical support for Windows environments — Remote troubleshooting, diagnosis & resolution (hardware + software) — Laptop/desktop setup, configuration & performance optimization — Fast response time with clear, jargon-free communication — Service Now deployments ☁️ Microsoft 365 & Cloud Administration — Full Microsoft 365 / Office 365 tenant administration & architecture — Azure AD / Entra ID, hybrid identity & cloud integration — Tenant-to-tenant & on-premise to cloud migrations — Exchange Online, Teams, SharePoint & license management 🔒 Security & Endpoint Management — Microsoft Intune device deployment & management — Microsoft Defender implementation & security hardening — Conditional Access, compliance policies & risk mitigation — DNS, MX, SPF, DKIM & DMARC configuration 🖥️ Infrastructure & Systems — Windows Server & Active Directory (on-prem & hybrid) — VPN & network connectivity support — Infrastructure design, monitoring & incident resolution — Technical documentation & process improvement 📧 Email & Collaboration — Google Workspace → Microsoft 365 migrations (zero data loss) — Mail flow configuration & advanced troubleshooting — Domain management & optimization I hold a Microsoft 365 Certified: Administrator Expert certification and a Computer Science degree from International Slavic University. I'm fluent in English and respond within hours — not days. Whether you need someone to jump on an urgent issue, manage your M365 environment ongoing, or migrate your entire organization to the cloud — I've done it, and I'll do it right. Let's solve your IT problems today.