Saad J.

I help freight brokers, freight forwarders, trucking companies, and logistics providers streamline operations, improve customer service, strengthen carrier relationships, and keep freight moving efficiently. With 7+ years of experience in freight forwarding, capacity management/building, dispatch operations, , shipment tracking, and logistics reporting, I manage freight from booking through final delivery while ensuring clear communication between customers, carriers, drivers, and internal teams. In my current role as a Freight Capacity & Dispatch Manager with Landstar, I source qualified carriers, negotiate freight rates, cover loads, dispatch drivers, monitor shipments, resolve service issues, and maintain strong carrier relationships to ensure on-time deliveries across the United States. Previously, I managed freight forwarding operations, shipment visibility, KPI reporting, customer service, dispatch coordination, and business development for international logistics companies. I enjoy solving operational challenges, improving processes, and providing reliable support that allows logistics teams to focus on growth. PROFESSIONAL EXPERIENCE LANDSTAR — FREIGHT CAPACITY & DISPATCH MANAGER Present As a Capacity & Dispatch Manager, I support daily freight brokerage operations by managing carrier capacity and ensuring customer freight is covered efficiently. Key Responsibilities Source and qualify reliable carriers for customer freight. Cover daily 25+ loads while maintaining profitability. Negotiate freight rates with carriers. Build long-term carrier relationships. Dispatch Dry Van and Flatbed freight. Coordinate pickup and delivery appointments. Track shipments from pickup through delivery. Communicate proactively with carriers, drivers, customers, shippers, and receivers. Resolve service issues before they impact customers. Collect PODs and ensure documentation is complete. Update shipment milestones and operational records within TMS platforms. Assist with load posting and carrier outreach. Support operational planning and capacity development on strategic freight lanes. Software & Platforms Landstar LOSM Navisphere FreightDesk Outlook Microsoft Excel EESEA — FREIGHT OPERATIONS & DISPATCH MANAGER JANUARY 2021 – JANUARY 2026 Managed end-to-end freight forwarding operations, shipment visibility, dispatch coordination, KPI reporting, and customer service across multiple logistics partners. Achievements Improved operational efficiency by 70%. Reduced reporting turnaround time by 65%. Built executive KPI dashboards using Excel and Google Sheets. Improved shipment visibility through proactive tracking and reporting. Managed dispatch coordination across multiple warehouses and 3PL partners. Monitored on-time performance and resolved shipment delays. Supported business development through telesales and client relationship management. Led customer service operations for shipment-related enquiries and issue resolution. REGENT LOGISTICS & TRANSPORTATION — FREIGHT & DISPATCH AGENT (Air Exports) JANUARY 2018 – JANUARY 2021 Assigned freight to approved carriers. Prepared Documentation such as AWB,MAWB, PACKING LISTS etc Coordinated dispatch operations. Scheduled pickups and deliveries. Prepared shipping documentation. Communicated daily with drivers and customers. Tracked shipments and ensured timely delivery. Built relationships with carriers to maximise load coverage. Services I Offer Freight Brokerage & Capacity Management Carrier sourcing and onboarding Freight rate negotiation Load coverage Carrier relationship management Dry Van & Flatbed dispatch Shipment tracking Driver communication POD collection Freight Forwarding & Logistics Operations Ocean & Air Freight coordination Import & Export operations Shipment visibility Dispatch coordination Warehouse & 3PL coordination Delivery scheduling Inventory monitoring Process improvement Customer Service & Communication Customer support Carrier support Client communication Email & phone support Issue resolution Escalation management CRM management Data & Reporting KPI Dashboards Microsoft Excel Google Sheets Pivot Tables Data Validation Reporting Automation Shipment Analytics Operational Reporting Software & Tools Landstar LOSM Navisphere FreightDesk eFreight 7L CRM HubSpot Salesforce Freshdesk Zendesk Reporting & Analytics Microsoft Excel (Advanced) Google Sheets Pivot Tables Power Query Dashboard Development Project Management Asana ClickUp Jira Confluence Communication Outlook Microsoft Teams Zoom I take ownership, communicate proactively, and focus on building long-term partnerships where I become a reliable extension of your team. My goal is to streamline logistics operations, improve customer service, strengthen carrier relationships, reduce operational challenges, and deliver consistent, dependable results that help your business grow