Fritz Angelo G.

Outbound Sales Expert with experience and a degree in Management

I have 13 years of total work experience with customer service and technical support. I spent 5 years as a technical support representative for Trend Micro Antivirus then another 6 years for Microsoft Answer Desk. I spent 1 year as a Team Leader and 3 years doing Sales Operations Support but still takes calls to maintain support mastery. Part of my job was to evaluate call quality and coach agents to improve performance. I also help come up with sales incentive schemes to help drive sales performance.