Melanie Eulalia B.

15+ years in customer service, with the last 3 focused on e-commerce email support, I help Shopify and e-commerce brands keep their inbox under control without sacrificing tone or accuracy. What I bring: ✅ Handle 200–250 tickets per day (8–10 hour shifts) without quality slipping ✅ Comfortable with high-volume peak seasons (holidays, sales, launches) happy to work overtime when you need it ✅ Tools: Shopify, Commslayer, Reamaze, Google Sheets, Slack ✅ Available full-time I know e-commerce customers expect fast, warm, accurate replies especially during the holiday season, BFCM or a flash sale when volume triples overnight. I’m built for that pace, not overwhelmed by it. If you need someone who can jump into your existing workflow, keep response times low, and represent your brand voice consistently even at high volume let’s talk.