Shirley B.

From an established company belonging to Fortune 200 List, I have under my wing, 13 years of experience in Customer Service handling Order Management & Product Technical Support, 6 years of which as team manager. In these times, I had gained expertise in working with different clients, tools, and system increasing my adaptability and job knowledge. As part of quality commitment, I am willing to accept tough targets and strive to work on challenges to achieve high quality of service. While on work management, I am capable of scheduling work and understand relative priorities to ensure deadlines are met. Being in a multi-national company also helps develops my interpersonal and communication skills paving to easy management and achievement of customer expectation/satisfaction. As part also of my duties I have traveled thrice to our United Kingdom office to collaborate with my peers on process improvement and product training.