Seanne Mary N.

Customer Success/Support

Welcome to my profile! I help clients free themselves from routine tasks by providing precise, efficient, and reliable support. I work with minimal supervision, consistently meeting deadlines while ensuring that deliverables exceed expectations. My goal is simple: to provide high-quality results that bring both value and convenience to every client I work with. I am a Customer Support Specialist with 8 years of experience in FinTech, E-commerce, SaaS, and Startup environments. Skilled in handling customer inquiries via email, chat, and phone, I excel at resolving complex technical and financial issues while delivering personalized solutions. I also bring experience in online course design, digital platforms, and social media management. Known for adaptability, problem-solving, and a customer-first approach, I consistently drive satisfaction and retention. Computer Literacy: ✔ QuickBooks Desktop, Payroll, QuickBooks Online Expert ✔ Well versed MS excel, MS word, Power Point ✔ Proficient in Photoshop & Canva ✔ CRM: Salesforce ✔ Payment Processing: Stripe ✔ Notion ✔Confluence ✔ Google Workspace ✔ Microsoft 365 ✔ Slack ✔ JIRA Strength: ✔Can execute a task within given time ✔Can easily adapt to any new implementation ✔ Exceptional problem-solving skills ✔ Strong attention to detail ✔ Excellent communication skills ✔ Proven ability to collaborate effectively in team environments ✔Hard Working ✔Can learn fast from mistakes ✔Can utilize available resources efficiently ✔Can inspire others to work honestly