Dasha Kimberly M.

Customer Support

Customer Success Manager - handles order and shipment location - manages customer information - handles replacement and claims for customers - manages email for customer queries Team leader - handling new hires during nesting period - handles agents on phone, chat and email - Proficient in cin7, shopify and Zendesk - Experience in Order Management - Experience with Telco - Experience with technical account - Experience with Sales account - Experience with Billing account Sales is also part of the current role. These are offered to current, out of warranty and new customers. In the past, I was also a part of the training team. This helped a lot in understanding and making them better both spoken and written English.. Universal Trainer (Previous work experience) - Communications and Culture trainer for 4.5 yrs - Product trainer for 4.5 yrs - mentor for new trainers - training POC - Experience in learning and development projects