Froilan S.

Hi, I'm Froilan Sabio, a graduate of Bachelor of Science in Mathematics from Mindanao State University. I have over 5 years of experience in the BPO industry, working across various roles including customer service, technical support, Tier 2 support, customer success, onboarding specialist, and currently as a virtual assistant and social media manager. From 2015 to 2018, I served as an Assistant Team Leader for a telecommunications account under Sutherland Global Services, based in Australia. I was recognized as Best Agent for two consecutive years (2016–2017). Between 2018 and 2022, I led a Customer Success Team for a real estate website provider, where I gained extensive experience in real estate operations and CRM tools. I’m passionate about providing excellent service, thrive in remote work environments, and aim to help small businesses grow by leveraging my skills and dedication. Skills • Customer Service & Support (Tier 1 & Tier 2) • Team Leadership & Coaching • Virtual Assistance/ General Admin Assistant • Social Media Management • Customer Success & Onboarding •Technical Support •CRM Tools: Salesforce, HubSpot, Mixmax, Power BI, Zorua •Real Estate CRM & Workflow Management •Telemarketing & Retention •Excellent Communication & Interpersonal Skills •Remote Work Experience & Time Management •Resourcefulness