Nupoor J.

Hello, I'm Nupoor from India, and I'm excited to bring over 8 years of extensive experience in the customer support industry to your project. As a seasoned professional, I specialize in providing top-notch customer service through various channels such as Email, Chat, and Phone. 🔧 Expertise: In my previous roles, I successfully managed customer support for industry giants like People Interactive India Pvt Ltd (Shaadi.com) and CouponDunia Media Pvt Ltd, known as the biggest Matrimonial and E-commerce websites in India. Prior to freelancing, I served as a Front Office/Reservation executive at one of India's finest 5-star properties. And also have worked as a Marketing and PR Manager for Park Plaza Hotels & Resorts. Proficient in tools like Zendesk, Zopim, FreshDesk, Intercom, Exotel, Slack, Dialpad, RingCentral, Gingr etc. 💡 Unique Offerings: I understand the importance of providing positive, individualized service to customers, and my dynamic customer service skills are geared toward offering end-to-end 'wow' support. 🌐 Additional Expertise: I've worked with Radisson Hotels co-brand Park Plaza Hotels & Resorts as a Marketing and PR head, showcasing solid experience in handling Digital and Offline marketing and PR. Social media management is my forte, coupled with a passion for marketing, media, advertising, and technology. A marketing expert with skills in SEO, content strategizing, and project management. 🚀 Key Attributes: Fast learner, ambitious, and adept at meeting deadlines. Strong team player with excellent time management skills. 🤝 Why Choose Me: I bring a unique blend of customer service excellence and marketing expertise. Passionate about delivering results and exceeding expectations. 👩‍💻 Let's Collaborate: As an experienced and passionate professional, I am eager to contribute to your project's success. Let's work together to elevate your customer support and marketing efforts! Looking forward to the opportunity! :)