Karim S.

Greetings! You have come to the right profile if you are looking for the perfect customer satisfaction experience and efficient process. I have over 11 years of experience in the E-Commerce business & I am always positive with customers, I have excellent handling skills, and also have a background on a managerial level and Quality Assurance. So the big question is why would you hire me? The answer is simply based on Skill. 1. I have very good communication skills, Fluent in English & Arabic. 2. I can work on Microsoft Office tools, create Training materials & Standard Operating procedures (SOPs), Google sheets, Trello Boards, Data Entry.. etc. 3. I also have excellent typing speed with 75 Words Per Minute on average. 4. I already have a background in several systems, such as ''Variant, Zendesk, Solutions, Freshdesk, OMS, TCMS, CRM, Xtalk, LiveAgent, Bitrix24, AVOXI'' ...etc. 5. I have a dedicated workstation, a professional headset, a business laptop, and fast-stable internet with back-up on my phone for emergencies. 6. Always polite, straight to the point, on time, and understanding. 7. I can multitask, organize, and prioritize with certain tools to improve productivity & efficiency. 8. I can work on scripts, and templates for voice calls, emails & chats, and ensure they are effective and straight to the point by reducing the amount of B2B connections (FCR). 9. I can fix negative reviews according to policy and create an outstanding experience for customers with follow-up procedures. 10. I left this one to talk about my personal life, I love history and playing guitar, and I also like to read helpful books on management and self-improvement. Work Experience: Worked as a Customer-service agent for 1 year at (Careem middle east English account) Worked as a Quality Assurance Specialist for 1 year at (Careem middle east English account) Worked as a Quality Assurance Specialist for 6 Months at (Digital Works English account) Worked as a Customer service advisor for 1 year at (British Council UAE, Qatar, Oman English account) Worked as a remote Live Chat support with (GearBest) for 1 year (Global Account) Worked as a remote Virtual Assistant & Tech Support for 3 years with (ArgoBrands LLC) (US Account) Worked as Supervisor & Quality Assurance Specialist for Brainly Inc for 2 years Worked as Quality Assurance specialist with FixTman LLC for 2 years (US Account) Languages: Arabic Mother Tongue English Native Tongue French Beginner level Chinese Beginner level