Tricia Mae E.

Searching for a trusted all-in-one assistant? You found me! I am an experienced Customer Service Representative with 9+ years of BPO experience, specializing in live chat, billing, technical support, order/data entry, and admin tasks. Promoted to Subject Matter Expert for Technical and e-commerce accounts, mentoring new hires, and handling escalations. Skilled in product listing, order/payment processing, disputes, refunds, and back-office support. Adaptable, detail-oriented, and committed to delivering excellent customer experiences with a strong customer-first mindset. Key Skills: ⌨️ 🏷️Live Chat & Customer Support, Sales 💰💵Billing, Disputes & Refunds 💻 📞Technical Troubleshooting (Internet, Cable, Phone) 🧥👟E-commerce Operations (Product Listing, Order Processing, Inventory) 👩‍💻✍️Data & Order Entry 👩‍💼🖥️Admin Tasks I may be new to direct client work, but my background in customer service and sales has trained me to be professional, organized, and results-driven. I adapt quickly to new tools and processes, and I’m eager to learn your systems to make sure everything runs smoothly behind the scenes. Let’s team up so you can work smarter, not harder!