Monaliza C.

With over 15 years of experience in customer service and eCommerce support, including a strong focus on Shopify-based stores since 2016, I help online businesses improve customer experience, increase retention, and keep daily operations running smoothly. I specialize in handling high-volume customer support and backend eCommerce operations where speed, accuracy, and consistency directly impact revenue and customer satisfaction. My focus goes beyond answering inquiries, I help identify recurring issues, resolve them quickly, and improve processes to prevent them from happening again. What I can support you with: Shopify Customer Support & Operations: Managing orders, refunds, exchanges, cancellations, and product inquiries with accuracy and urgency to ensure smooth fulfillment and satisfied customers. Customer Retention & Experience: Handling inbound support and proactive follow-ups to reduce churn, recover inactive customers, and improve repeat purchases. Support Tools & Platforms: Experienced with Shopify, Zendesk, ReCharge, Gorgias, Freshdesk, and Re:amaze to deliver fast and structured customer support. Process & Admin Efficiency: Maintaining clean records, building trackers in Google Sheets, and improving workflows through clear SOPs and structured communication. I am highly reliable, detail-oriented, and proactive. I work well in fast-paced environments where ownership, responsiveness, and accountability matter. If you're looking for someone who doesn’t just handle customer support, but actively helps improve your eCommerce operations, I’d be glad to support your team.