Jeffrey P.

Dedicated to fostering growth and continual improvement, I am a firm advocate of the belief that learning is an ongoing, two-way process. 🔵 Customer Support ✔️ Proficient in addressing inquiries at various levels, encompassing order processing, dispatching, and adherence to return and refund protocols as per company standard operating procedures (SOPs). ✔️ Capable of providing effective solutions to a spectrum of customer issues, ranging from common to rare, thereby enhancing overall customer satisfaction. ✔️ Implementing a systematic follow-up approach to engage clients and prioritize customer satisfaction through the delivery of top-quality service. 🔵 Admin Assistance ✔️ Expertise in order fulfillment within both Shopify and NSS platforms, focusing on efficient dispatching. ✔️ Proficient management of calendars, emails, and chat platforms. ✔️ Creation of weekly and monthly reports, along with business reviews utilizing tools such as Canva and Google Sheets. ✔️ Proven experience in lead generation, research, data entry, and scheduling meetings for both B2B and B2C clients. ✔️ Conducting outreach tasks through cold calling to convert leads and invite for demonstrations. ✔️ Efficiently managing Google My Business accounts and possessing basic knowledge of email marketing automations. 🔵 CRM & Tools Proficiency: 💡 Microsoft Word, Excel, and PowerPoint 💡 Gsuite and Outlook Email 💡 Google Sheets, Documents, and Drive 💡 Calendly 💡 Hubspot 💡 Salesforce 💡 Intercom 💡 Shopify 💡 Google My Business 💡 NSS (Next Smart Ship) 💡 Canva, BeFunky, Giphy 💡 Omnisend 💡 Stripe 💡 Asana 🔵 Additional Training: 💡 Rising Star 💡 The 7 Habits of Highly Effective People 💡 LA Tactic Having served as a leader, I consistently strive to achieve profound and tangible results through my daily performance. I am adaptable, efficient, and capable of working with minimal supervision. It would be an honor to contribute to the rapid growth of your esteemed company, sharing my knowledge and expertise.