Christine A.

Customer Success & Retention| E-Commerce Expert | Virtual Assistant

Looking for a Customer Experience & eCommerce Operations Expert who thinks like an owner? You just found one. I hold a Bachelor of Science in Accountancy and spent five years with Accenture, managing General and Intercompany Accounting for Bristol Myers Squibb — a diamond-level client. That experience sharpened my precision, discretion, and ability to handle high-value accounts with zero room for error. I understand numbers, risk, compliance, and operational flow — not just customer service scripts. In 2018, I transitioned into full-time freelancing on Upwork, where I deliberately work with one client at a time to ensure complete focus and ownership. When I partner with a CEO, I operate as an extension of the leadership team — not just a virtual assistant. Here’s what I specialize in: eCommerce Operations Management (Amazon, eBay, Shopify, Walmart, BestBuy, BackMarket, CustomCat) Amazon A-Z & Safe-T Claims Expert PayPal & Amazon Chargeback Disputes Customer Lifecycle Management (pre-sale to post-sale resolution) Order Management & Fulfillment Coordination Fraud & Risk Mitigation CRM Tools & Helpdesk Systems Process Optimization & SOP Creation Financial Reconciliation & Reporting I don’t just answer tickets — I protect revenue, reduce chargebacks, improve seller metrics, and strengthen brand reputation. I understand how one unresolved case can affect account health, cash flow, and long-term growth. I am highly tech-savvy, quick to master new systems, and comfortable in fast-paced environments. My communication skills are strong and professional, and I am known for going beyond scope when the business requires it. If you're a CEO who needs a reliable right hand to protect your operations, streamline customer experience, and give you peace of mind — let’s connect. Send an interview invitation, and let’s build something efficient and scalable together. Cheers, Christine A.