Ivette D.

Project Manager, Client Operations & Delivery, Bilingual EN/ES

Your clients should never have to chase you for an update. I'm a project manager and client operations consultant who keeps multi-stakeholder work moving, and clients informed, so agencies and growing teams keep the accounts they win. 10+ years across agencies (Publicis network), SaaS implementation, and nonprofit operations. What clients here have said: "Communicated proactively, made sure deadlines were hit without any hand-holding, great instinct for spotting risks early." "Very detailed, organized, and professional." What I do: • Client-facing project management: onboarding, communication cadence, deliverable tracking, and acting as the bridge between your clients and your delivery team • Operations built from scratch: SOP libraries, workflow documentation, onboarding processes, and tracking systems. I recently built a company's entire operational structure from zero, from client onboarding through campaign delivery. • Cross-functional coordination: creative, technical, and data teams across time zones, in English and Spanish • Campaign coordination: I run the client-facing project layer for Meta and Google ad campaigns (timelines, approvals, reporting), working alongside your platform specialists How I work: weekly standups, daily async check-ins, live project boards (Asana, ClickUp, Monday, Jira, Notion). You always know where things stand. Best fit: ongoing engagements of 10 to 30 hours per week where I become part of your team, not one-off tasks. My longest client relationships are the ones where I own client communication and delivery end to end. Background includes leading a 10-person remote agency team, managing multi-school software implementations, and stewarding a $1.5M nonprofit budget. MBA in International Marketing. Tools: Asana • ClickUp • Monday • Jira • Notion • Airtable • HubSpot • AgencyAnalytics • Slack • Google Workspace • MS 365 • Canva If you need a long-term operations partner who supports clients with care and spots problems before they cost you, let's talk.