Jessabel B.

Risk & Customer Operations Specialist | Fraud Prevention | E-commerce

I am a customer support professional with experience in fraud analysis, e-commerce customer service, and partner coordination. Throughout my career, I have worked with customers across financial services and e-commerce industries, providing timely support, resolving complex issues, and helping create positive customer experiences. My background includes fraud investigations, dispute resolution, order management, customer communication, and supporting day-to-day business operations. I have hands-on experience using Shopify, Amazon Seller Central, Zendesk, and Gorgias to manage customer inquiries, process orders and refunds, and resolve payment disputes. I am known for being dependable, detail-oriented, and adaptable. I enjoy learning new tools and processes, and I take pride in building strong working relationships while delivering excellent customer support. I am currently open to remote opportunities in Customer Support, E-commerce Support, Fraud Analysis, Trust & Safety, Customer Experience, and Partner Support.