Jessabel B.

I help fintech and e-commerce teams catch risk early and keep customers happy. I’m a Fraud Analyst and customer service professional with experience across banking, online marketplaces, and e-commerce. At Upwork, I reviewed 30-50 flagged cases a day, working email cases in Zendesk and automated alerts in our case management tool, and reported emerging fraud trends to the right teams. Earlier, at JPMorgan Chase, I worked in credit card fraud and debit account investigations, including customer verification calls. Customer service runs through my whole career: call center support, order management, refunds, and PayPal and Stripe disputes. I’m hands-on with Shopify, Amazon Seller Central, Zendesk, and Gorgias, and I stay calm when a customer is upset or a case is high-risk. As a part-time Partner Success Manager at Cuscen, I handle partner onboarding, requirements tracking, and documentation, and I act as the link between partners and internal teams. Colleagues describe me as dependable, detail-oriented, and adaptable. I enjoy learning new tools and building strong working relationships. I’m open to remote roles in: • Fraud Analysis and Risk • Trust & Safety • Customer Support and Customer Experience • E-commerce Support • Partner Success