Denise H.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I'm a results-driven and enthusiastic team player and deep creative thinker for strategic problem-solving analysis who also loves quiet, focused work. One of my best skills is my strong focus and consistency with a can-do attitude. I love what I do and enjoy going the extra mile for my clients. I'm rated top 1% of talent on Upwork and have earned an Expert-Vetted badge With 29 years experience, I bring excellent critical thinking skills and a thoroughness to my work and have handled up to 7 Sr. Directors and their teams as well as up to 5 Attorneys and their staff providing solid logic and analysis. My background is 17 years paralegal to mid-sized firms and Walmart Legal Division, 5 years Marketing Admin Asst., Scrum Master / Project Manager for Walmart IT Security Division, and 9 years as Functional Architect for the Arkansas Supreme Court AOC/IT Division and Functional Business Analyst for the Missouri Supreme Court OSCA/IT Division. As Scrum Master on an $10 million enterprise-wide Walmart Security IT project, was awarded the most impactful project of 2016. I also hold a BA in Criminal Justice from APUS (public side of a VA military university). I'm advanced/Expert in Microsoft platforms (Word, Powerpoint, Excel and MS Access), Clio Manage, Clio Grow and Clio Draft, Asana and other project management apps; working in Office 365 / PC. I pride myself on mastering order and efficiency. I concentrate all my efforts on being efficient and thorough. I welcome the opportunity to utilize my extensive education, incomparable proficiency and demonstrated work experience to provide an exceptional and quality service for you. MO Supreme Court - OSCA Application Development Jefferson City, Missouri Business Analyst/Functional Architect June 2017 to April 2018 • Business Analyst on Electronic Legal File appellate automation and Self-Represented Portal. • Full software lifecycle development experience in a Business Analyst role. • Conduct Interviews and document process flows – Gaps Analysis • Developed all documentation - Concept documents and presentations. Gathering requirements, gaps analysis. As is-To Be process modeling, Executive Summaries, Scope documentation, Functional and Technical requirements documents, Functional and Technical specification documents. • Liaison between DBA’s and Business Managers. • Created QA test cases and test plans for process optimization. Walmart Technology, Security Division Bentonville, Arkansas Project Manager/Scrum Master February 2016 to March 2017 · Hired to implement Agile Methodology in IT Division per new Company-wide Change Control. · Conduct Interviews and document process flows – Gaps Analysis · Coordinated a $10 million high visibility security technology modernization effort to track and migrate all certificates from SHA1 to SHA256 for over 80 teams in the division; focusing on Walmart Service Engine (WMSE) and its EDI identifying clients and/or services touching WMSE and at what point, including Pharmacy data. Walmart awarded Most Impactful Project of 2016. · Agile methodology project management. · Schedule and lead progress meetings; taking detailed meeting minutes and tracking action items from those minutes. Provided weekly status updates to Security area leadership for distribution to the division teams, directors and officers to help ensure the teams could meet aggressive timelines. · Managed Home Office portion of Vormetric Shares migration project. · Was offered Resource Manager position, but unable to accept. Arkansas Supreme Court, AOC/CIS Division Little Rock, Arkansas Business Analyst 2012 to 2016 • Worked Remote - Business Analyst for NWA Region (5 counties) for state-wide software (Contexte) implementation for Arkansas Circuit and District Courts. • Gathered requirements in a Business Analyst role for accounting, Judges, Schedulers, Prosecutors, Public Defenders, Civil, Probate and Criminal Clerks. • Conduct Interviews and document process flows – Gaps Analysis • Agile methodology project management. • As is, To Be, Executive Summary, Functional and Technical requirements, Interviews-all documentation • Super-User and End-User training. • Formulated and drafted training documents, handouts and materials • Document and report analysis with statewide lens; creating specification documents for Oracle reports and docs. • Regression testing and other testing of projects.