Shanae M.

Loan processing, recruiting, and operations support, done faster with AI and checked by a human who knows the work. One assistant, the output of a small team. I'm an operations professional with hands-on experience in mortgage and loan processing, recruiting, lead generation, and client support. I use AI tools to handle the repetitive work, like document review, data entry, candidate screening, follow-ups, and CRM updates. That leaves my time for what needs a human: judgment calls, compliance, and real conversations with your borrowers, candidates, and clients. My clients tend to keep me long-term because I take ownership and deliver consistently. Here's how I can help: Loan Processing: I organize loan files, track conditions, chase documents, and keep borrowers updated so files close on time. Recruiting: I write and post job descriptions, source and screen candidates, schedule interviews, and keep applicants warm, so you only spend time on qualified people. Operations & Executive Support: I manage your inbox, calendar, and projects, and follow up with stakeholders so nothing falls through the cracks. AI & Automation Setup: I set up simple AI tools and automations inside your existing systems, so your team keeps saving time after our project ends. I take ownership of a process, manage competing priorities, and work independently without needing constant direction. Tell me where your team is losing the most time, and let's fix it.