Nathalie M.

Operations Manager / Email Case Manager / Admin

An experienced Operations Manager highly motivated to offer fast turnaround times, a high attention work backed by passion, purpose and pride. I've worked for 5 years in the BPO industry and been freelancing for 7 years. I've handled different accounts with different sets of tools. I am professionally trained to use Zendesk/Zopim, Gorgias, Zoho, Salesforce, Omnichannel, Slack, Monday, Shopify, Excel, and more. I want a full-time, long-term and stable job where I can work with you remotely. I am here with a vision to build long term relationships with my clients by delivering them more than commitment service.