Rachel F.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Thank you for reviewing my profile! With over 8 years of customer service and administrative experience, I specialize in high-volume legal intake, case management, and back-office support across diverse industries—including legal, tech support, sales, and client care. Core Competencies & Capabilities: Legal & Case Operations: High-level immigration knowledge, precise intake form processing, case management navigation, and secure handling of sensitive data. Data & Administrative Excellence: Advanced web research, email extraction, data entry, and KPI/reporting analysis. Fully proficient in Google Workspace, Microsoft Office Suite, and CRM platforms. Bilingual Support: Native Spanish and fluent English speaker providing seamless written and verbal client support (inbound/outbound calls, live chat, and professional email correspondence). I take pride in being a reliable, self-disciplined virtual professional who adapts quickly to shifting priorities and consistently hits deadlines. I am eager to bring first-rate administrative and customer support to your team while contributing to a high-performing environment.