Marla Angelica V.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hi! I’m Marla Angelica Villares, a dedicated Customer Service Specialist with 9 years of experience, mainly in the e-commerce industry. I’ve helped brands deliver exceptional customer support via chat and emails. I specialize in handling chargebacks, high-risk tickets, and customer escalations. 💼 What I bring to your business: ✅ Proficient in Shopify, Stripe, and Gorgias/Zendesk, Freshdesk, Salesforce ✅ Expert in order management, chargeback handling, and product inquiries ✅ Strong communication and conflict-resolution skills ✅ Familiar with CRM tools and back-office operations ✅ Fast learner, flexible with time zones, and reliable under pressure In my previous roles, I’ve been entrusted with sensitive customer issues, and I consistently deliver results with empathy and professionalism. I take pride in turning frustrated customers into loyal ones—while keeping internal processes smooth and organized. Let’s work together to elevate your customer experience and build lasting trust with your audience!