Felicia B.

About Me Hi! I'm Felicia, a business operations specialist and executive assistant with 20+ years of experience helping leaders stay focused on what moves their business forward. I take care of the details, build the systems, and keep everything running so you don't have to. What I Do Best Executive Support & Administration: I handle calendar management, inbox organization, client communication, travel logistics, meeting prep, and follow-up with precision and care. I anticipate needs before they become problems and keep operations moving so nothing falls through the cracks. ClickUp Systems & Automation: I build custom ClickUp workspaces that simplify operations and remove repetitive tasks. From automated workflows and organized dashboards to Zapier integrations, I create systems that keep your team on the same page and make progress visible. Whether you need a new setup or a rebuild of what you already have, I design solutions that are practical and easy to maintain. My Background - 20+ years in administration, customer operations, sales, and marketing - Expert in ClickUp setup, workflow design, automation, and process documentation - Fast and accurate (80+ WPM) with tools like Google Workspace, Canva, Shopify, Zendesk, and various CRMs - Top Rated Plus freelancer with a 100% Job Success Score built on communication, reliability, and results My Approach I take time to understand how you work, then build systems and processes that support your goals. You'll always know where things stand, and I document everything so you and your team can stay confident long after setup. What Clients Appreciate - Anticipates needs and solves problems quickly - Communicates clearly and delivers on time - Balances multiple priorities without missing details - Makes the work feel easy from day one Let's Work Together Whether you need a trusted right hand to manage your day-to-day or someone to build the structure and systems your business has been missing, I'd love to help. Let's connect.