Mark Anthony M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Results-driven Executive Assistant, Lead Manager, and Operations Professional with over 15 years of experience in customer service, sales, team leadership, operations management, and virtual assistance. Proven track record in lead generation, appointment setting, customer retention, CRM management, and administrative support across BPO, fitness, and home service industries. Experienced in managing client relationships, coordinating daily operations, supporting executive leadership, recruitment, and training teams to achieve performance goals. Advanced and highly proficient in both verbal and written English communication, with the ability to communicate professionally and confidently with CEOs, clients, customers, and team members through calls, emails, chat, and business correspondence. Skilled in using CRM and productivity tools such as GoHighLevel, Jobber, and FitPro Tracker, with a strong ability to adapt quickly to new systems and processes. Highlights of my experience include nearly seven years with Gym Reinforcements as a Senior Program Coordinator and Sales Training & Development Coach, where I proudly managed multiple gym accounts across the United States. My responsibilities included trial conversions, membership sales, customer retention, past-due account management, appointment setting, calendar management for the CEO, lead follow-ups, and closing sales opportunities. I also played a key role in recruitment, onboarding, and training of new agents while helping generate over $25K+ in recurring revenue for the company. I worked remotely as a Virtual Assistant for Winducks, a Canadian home service company, where I handled customer support, scheduling, email management, and social media communication. My primary responsibility was converting customer inquiries into quotes and booked appointments by coordinating efficiently between clients and technicians. This role further strengthened my ability to manage daily operations independently with accuracy, professionalism, and efficiency in a remote work environment. Recognized for being reliable, organized, proactive, and capable of working independently in fast-paced remote environments while consistently delivering high-quality results. TECHNICAL SKILLS & TOOLS: ✅ Google Workspace (Docs, Sheets, Gmail, Drive) ✅ Microsoft Office Suite (Word, Excel, PowerPoint) ✅ Go High Level ✅ Fit Pro Tracker ✅ Jobber ✅ Canva & Markup Tools ✅ Airtable ✅ Slack & WhatsApp ✅ Google Voice, MagicApp, Quo (formerly OpenPhone) ✅ Social Media Management Facebook & Instagram Meta Ads ✅ Yelp & Google Reviews Management ✅ Familiar with ChatGPT and eager to expand knowledge of AI tools ✅ Club OS ✅ Microsoft Teams ✅ Quo and Ring Central ✅ ASF ESSENTIAL SKILLS: Good communication skills; proficient in written and spoken English. Computer literate. Gets along well with people and coworkers. Always punctual and available to work at any time of the day.