Mircea M.

Over the past 12+ years, I've built experience across customer support, fraud prevention, identity verification, Trust & Safety, and risk operations, supporting customers and global platforms in fast-paced international environments. My experience spans the entire identity verification process—from supporting customers via email and live chat to reviewing government-issued IDs, passports, driver's licences, proof of address documents, utility bills, and bank statements, investigating account risks, KYC/AML compliance, resolving verification issues, and making risk-based decisions using both manual review and verification tools. I’m familiar with common fraud techniques including: - document tampering, - edited or manipulated images, - synthetic identities, - mismatched information, - suspicious account behavior, - transaction anomalies, - and video verification risks. My experience also includes: - fraud investigations, - pattern recognition, - escalation handling, - risk-based account reviews, - SDN/OFAC sanctions screening, - step-up verification, - account enforcement decisions. Alongside Trust & Safety operations, I also bring a strong customer support and technical support background from high-volume environments where speed, accuracy, communication, and multitasking were critical. At Autodoc GmbH, I handled: - inbound/outbound calls, - live chat support, - Zendesk ticket queues, - order processing, - returns and warranty claims, - technical spare-part recommendations using TecDoc. During peak shifts, I regularly managed live chats, phone support, and large email queues at the same time. Tools and platforms I’ve worked with include: Slack, Jira, Trello, Zendesk, Intercom, LiveAgent, Persona, HEX, Sift, Ekata, TransUnion, Google Workspace, MS Office Suite, WooCommerce, WordPress, Ashop, PrestaShop, and various internal verification systems. If you’re looking for someone who can combine fraud awareness, customer understanding, operational thinking, and Trust & Safety experience, feel free to reach out.