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Gerry G.
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Gerry G.

Customer Service Expert

I have at least 5 years of customer service experience (email, chat, phone support) that taught me how to effectively meet or exceed every customer's expectations. Those years of working in the customer service industry has made me realize that acquiring new customers and maintaining the loyalty of existing customers are of utmost importance for every business. I may be new to Upwork but if given the opportunity, I'll make sure that it would be worth your while taking a chance on me.

🇵🇭Cebu, Philippines$9/hr100% JSS5.00 (4)Since Aug 2018
GlobeUpwork

Earnings and projects

MRR
$1.9k

Last 6 months ÷ 6

World#24,766 / 412k
🇵🇭Country#3,016 / 56.3k
Revenue, last 30 days
$2.1k

Last 6 months: $11k

Total earnings
$128k

Billed in all: $132k

World#29,249 / 412k
🇵🇭Country#3,321 / 56.3k
Per project
$26k

$11k in the last 6 months

World#3,944 / 412k
🇵🇭Country#650 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
5

Across 8 contracts

0% fixed100% hourly
World#266,042 / 412k
🇵🇭Country#25,565 / 56.3k

Earnings, last 30 days

$132k+$2.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$128k$130k$132kOct 8Oct 23Nov 7

Skill rankings: Top 6% in Administrative Support

Ranked by MRR among everyone on Upwork with the skill.

  1. #217Customer Retention2,511 freelancers · 🇵🇭 #70Top 9%
  2. #430Phone Support5,089 freelancers · 🇵🇭 #215Top 8%
  3. #550Zendesk5,908 freelancers · 🇵🇭 #278Top 9%
  4. #836Technical Support11,267 freelancers · 🇵🇭 #383Top 7%
  5. #837Online Chat Support11,527 freelancers · 🇵🇭 #472Top 7%
  6. #905Email Communication14,123 freelancers · 🇵🇭 #462Top 6%
  7. #1,423Customer Support20,101 freelancers · 🇵🇭 #643Top 7%
  8. #1,594Administrative Support27,851 freelancers · 🇵🇭 #761Top 6%