Christopher M.

Customer Support and Technical Support Representative

Energetic and results-driven professional with more than a decade of experience in customer service arena. Successful track record of conferring with customers by telephone and in-person to provide them with information regrading products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Closed 95% of trouble tickets on the first call without escalation. Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more. Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations. My interests include travel, bicycles, cryptocurrency and old movies.