Joannaver C.

Experienced Senior Customer Experience and Insurance Operations professional with 8 years of work-from-home experience supporting U.S. insurance brokerage firms in personal and commercial lines. Skilled in customer service, sales, policy administration, quoting, endorsements, binding, documentation, and back-office operations. Known for being detail-oriented, organized, efficient, and committed to delivering excellent client service. Proficient in EZLynx, NowCerts, Applied Epic, Agency Matrix, and AMS 360, with experience working across numerous personal and commercial insurance carriers. Services include data gathering, policy rating and quoting, endorsement processing, policy filing, binding, invoicing and collections, cancellations, certificates of insurance, client follow-ups, and various administrative and ad hoc tasks. SKILLED IN (Tools I have been using to provide excellent output): EZLynx NowCerts Applied Epic Agency Matrix Ams 360 Carriers Used: Safeco Progressive Cincinnati All State Travelers Auto Owners Appalachian State Auto Aegis American Modern Foremost Argenia NCIP Metlife Hanover United Home California Fair Plan Lemonade Nationwide Hartford Guard Kemper Geovera Selective MSA National General Clearcover AAA Amshield These are the services I offer: - Data gathering - Policy rating/quoting - Endorsement processing - Policy filing and documentation - Binding - Invoicing and collections - Cancellations - Certificates/Evidence of Insurance - Client follow-ups - Ad hoc tasks