Ritchelle G.

Customer & Technical Support Specialist | GoHighLevel | CRM | Funnels

Hello! I’m Ritchelle, a Customer and Technical Support Specialist with 15+ years of experience supporting customers and businesses across SaaS, telecommunications, e-commerce, healthcare, and financial services. I have extensive experience providing email, chat, and phone support, troubleshooting technical issues, handling billing and subscription concerns, managing orders and returns, resolving account issues, and handling escalations. I’m comfortable working in high-volume environments while maintaining accuracy and a positive customer experience. I’m also trained in GoHighLevel (GHL), with knowledge of building funnels, creating sales pipelines, organizing leads and opportunities, and structuring customer journeys. I’m interested in opportunities where I can combine my customer support experience with CRM, funnel, and sales pipeline management. My key strengths include: Customer & Technical Support Email, Chat & Phone Support GoHighLevel (GHL) Sales Funnels & Pipelines CRM & Lead Management E-commerce Customer Support Troubleshooting & Problem Solving Billing, Orders & Returns Ticket & Escalation Management Team Training & Support I’m dependable, self-motivated, detail-oriented, and comfortable working independently. I genuinely value autonomy and enjoy being trusted to take ownership of my responsibilities, solve problems, and figure things out without needing constant supervision. At the same time, I’m not afraid to ask questions when clarification is needed. I’m looking for long-term opportunities where I can learn your business, understand your customers, and become a reliable part of your team. If you’re looking for someone who can support your customers while also helping with GoHighLevel, CRM, funnels, and sales pipelines, I’d love to hear from you! Best regards, Ritchelle