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Analin Joy D.
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Analin Joy D.

Customer Success Specialist | 15+ Years Driving Customer Satisfaction

I’m a Customer Success Specialist with over 15 years of experience helping businesses deliver exceptional customer experiences that boost satisfaction, loyalty, and growth. I partner with small businesses, startups, and growing teams to create seamless, professional, and customer-first support. What I can do for your business: - Provide reliable, responsive email and chat support - Professionally manage customer inquiries, issues, and escalations - Build trust and loyalty through consistent, empathetic communication What you can expect when we work together: - Fast, friendly, and clear communication - Strong problem-solving skills and meticulous attention to detail - Dependable support delivered on time, every time I thrive on helping businesses turn customers into fans. If you’re looking for a dedicated support professional who can help your team create positive, lasting experiences, I’d love to get started.

🇵🇭Marilao, Philippines$15/hr100% JSS5.00 (16)Since Aug 2018

Earnings and projects

MRR
$4.3k

Last 6 months ÷ 6

World#7,188 / 412k
🇵🇭Country#273 / 56.3k
Revenue, last 30 days
$4.4k

Last 6 months: $26k

World#6,836 / 412k
🇵🇭Country#263 / 56.3k
Total earnings
$235k

Billed in all: $242k

World#11,792 / 412k
🇵🇭Country#798 / 56.3k
Per project
$16k

$6.4k in the last 6 months

World#8,667 / 412k
🇵🇭Country#1,838 / 56.3k
Projects, last 6 months
4
0% fixed100% hourly
World#51,813 / 412k
🇵🇭Country#3,668 / 56.3k
Projects in all
15

Across 24 contracts

0% fixed100% hourly
World#161,377 / 412k
🇵🇭Country#12,950 / 56.3k

Earnings, last 30 days

$242k+$4.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$235.0k$237.5k$240.0k$242.5kOct 8Oct 23Nov 7

Skill rankings: Top 0.23% in Customer Care

Top 1% in 8 of 15 skills, ranked by MRR among everyone on Upwork with the skill.

  1. #5Customer Care2,153 freelancers · 🇵🇭 #1Top 0.23%
  2. #17Intercom744 freelancers · 🇵🇭 #3Top 2%
  3. #20Customer Onboarding1,245 freelancers · 🇵🇭 #4Top 2%
  4. #39Customer Satisfaction3,986 freelancers · 🇵🇭 #17Top 0.98%
  5. #40Customer Retention2,511 freelancers · 🇵🇭 #5Top 2%
  6. #43Customer Experience2,788 freelancers · 🇵🇭 #9Top 2%
  7. #67Zendesk5,908 freelancers · 🇵🇭 #26Top 1%
  8. #86Online Chat Support11,527 freelancers · 🇵🇭 #30Top 0.75%