Hossam G.

Hi there! 👋 I’m a highly experienced Customer Support, Admin, and Telemarketing Specialist with over 14 years of hands-on experience working with international clients across the US, UK, and Aus. Throughout my career, I’ve supported businesses across multiple industries including telecommunications, education, hospitality, and electronics trade-in services. I started as a Customer Service Representative and progressed into leadership roles such as Team Leader and Training Coordinator. I focus on delivering high-quality, reliable support and always treat your business like it’s my own. Whether you need help managing customer inquiries, improving support processes, or handling daily operations, I’m here to make your workflow smoother and more efficient. 🔹 What I Can Help You With: Customer Support (Email, Chat, Phone, SMS) Quality Assurance & CSAT Improvement Team Training & Coaching Project & Operations Support Recruitment & Onboarding Virtual Assistance Data Entry & Admin Tasks Sales & Telemarketing (B2B & B2C) including cold & warm calling, appointment setting, and lead generation Experience in: Debt Relief, Digital Marketing, and Alarm System Sales 🔹 Tools I’m Experienced With: CRMs: Zendesk, Intercom, HubSpot, Front, ChatWoot, Podio, Instant Relief CRM Phone Systems: JustCall, PBX systems Collaboration Tools: Slack, Zoom, Google Meet, Google Drive, Dropbox Microsoft Office: Word, Excel, PowerPoint, Outlook LMS Platforms: Docebo Payment processing platforms: Stripe E-commerce platform: Shopify 🔹 Why Clients Choose Me: ✔ 14+ years of proven experience ✔ Strong communication with US & UK customers ✔ Experience across multiple industries ✔ Detail-oriented and highly organized ✔ Quick learner & adaptable to new tools ✔ Reliable, proactive, and easy to work with I’m always ready to take on new challenges and contribute to your business success. 📩 Let’s connect! I’d love to learn more about your project and how I can help.