Sandy Paul A.

Experienced and Highly Rated E-commerce Customer Service Specialist/VA

With over 12 years of experience in customer service and more than 8 years focusing on e-commerce, including dropshipping, I am excited to bring my skills as a Sales/Customer Service Representative to your respected company. Throughout my career, I have honed my ability to manage customer relationships, consistently deliver top-tier service, and resolve issues promptly, ensuring high levels of satisfaction and long-lasting client loyalty. Key strengths include: - Over 10 years of hands-on experience in customer service, excelling at rapid problem-solving and managing multiple calls per hour. - Strong leadership abilities, with a focus on team performance and maintaining excellent customer satisfaction. - Expertise with a wide range of tools and CRMs like Shopify, Gorgias, Vulcan, Redx, CRM Knock, and more. In addition, I bring valuable experience in: - Running successful social media campaigns to increase brand awareness and engagement. - Advanced proficiency with Microsoft Office (Excel, PowerPoint) for data management and presentations. - Quick adaptability to diverse software and systems for smooth operations. - Expertise in data entry, property management, and e-commerce platforms like eBay and Amazon. I possess exceptional written and verbal communication skills, allowing me to effectively engage with customers and stakeholders at all levels. Tools/CRMs I’m proficient with include: - Shopify - Gorgias - Vulcan - Boss follow-up - Redx - CRM Knock - Dialer Mojo - Hubspot - Zoho - Asana - Podio - Keap - Zendesk - Apollo - Justcall - Phoneburner - bOnline telephone - Central Ring - Grasshopper - Five9 - Calltools - Dialpad - Aircall - smrtPhone - ActiveCampaign I am eager to apply my comprehensive background in customer service and e-commerce to make a meaningful impact on your team and drive success for your business.