Muhammad W.

13+ years of experience supporting enterprise IT operations across the USA, UAE, and Pakistan. Currently, I manage IT services for 170+ clinics and 3,300+ users, leading a team of 9 professionals. My expertise covers Microsoft 365, Azure, Intune MDM, Meraki, Endpoint Security, and a wide range of enterprise IT systems. Skilled in Azure AD, Microsoft 365, Intune/Endpoint Manager, and Meraki MDM (managing 2,500+ iPads) Experienced in network administration, firewalls, VPNs, DNS, DHCP, and Active Directory Hands-on expertise with security tools (SentinelOne, Acronis, Cloudflare, DNS Filter, SSL) Strong background in ticketing systems (Freshdesk, ConnectWise, NinjaRMM), IT documentation (IT Glue), and patch management I specialize in: Remote IT helpdesk support for SMBs and enterprises Cloud & endpoint management (Microsoft 365, Intune, Azure, Meraki) Network setup, monitoring & troubleshooting Security & compliance enhancements Backup, disaster recovery, and system migrations,Office 365,Microsoft Azure, Microsoft Teams, Experience with Azure PaaS Solutions like AzureWebApps,Web Roles, Worker Roles, SQL Azure and Azure Storage,Experience provisioning AWS and Azure solutions and services Experience in Azure infrastructure management (Azure Storage, Azure AD and Office365) Experience in migrating on premise to Windows Azure using Azure Site Recovery and Azure Deploying VM's, Storage, Networ. Hands on experience on Backup, DR and Site Recovery services in Azure. Integrated on-premises directories, with Azure Active Directory Using AD Connect. My approach is customer-first: fast response times, clear communication, and reliable IT solutions. Whether you need ongoing IT support, system setup, or troubleshooting, I can ensure smooth and secure operations for your business.