Laura M.

Customer Service Representative

🌟 “Super helpful and efficient!” 🌟 “Quick and solved my problem politely, perfect 🥹” 🌟 “Laura’s customer service is outstanding!” I’m Laura—a Customer Support pro who doesn’t just solve tickets, I turn customers into loyal fans. With experience supporting e-commerce brands using Shopify, Zendesk, and Gorgias, I know how to protect your reputation while keeping your inbox clean and your customers happy. From refund dramas to delivery panic attacks, I handle it all with warmth, speed, and first-contact resolutions. My job? Make every customer feel heard, respected, and excited to shop with you again. 💎 Strengths & Skills 4.9+ ⭐ CSAT (with receipts) ✅ 95 %+ issues resolved on first contact ✨ Expert in Shopify + Gorgias + Zendesk 💬 Calm under pressure, kind under fire 📊 Inbox management, escalation handling, refund support, and FAQ updates 🤝 Always on-brand, always professional 💼 Tools I Use Daily Gorgias | Zendesk | Shopify | Freshdesk Meta Business Suite | Email | LiveChat | Social DMs 💬 What Clients & Their Customers Say “Very responsive and helpful support provided :)” “Quick response, very kind and helpful. Thanks so much ;)” “I can honestly say Laura’s customer service is outstanding.” 🚀 Let’s Work Together Need a dependable, experienced CX expert who’ll treat your customers like royalty and your brand like her own? I’m ready when you are. Let’s deliver legendary service. 💬✨