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Jenalee L.
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Jenalee L.

Customer Service Representative / Virtual Assistant / SMM

With 10+ years in customer service and technical support, I help SaaS and e-commerce businesses strengthen customer relationships, reduce churn, and boost retention. Skilled with tools like Gorgias, Zendesk, Intercom, and Shopify and many more CRM platforms. I don’t just resolve issues—I turn feedback into insights that improve processes and elevate the customer experience, driving long-term growth.

🇺🇸Houston, United States$15/hr100% JSS4.92 (23)Since Aug 2018
MRR
$4,273
🌍#7,196/363K
🇺🇸#2,191/54.3K
Recent Earnings
$25,640
🌍#7,196/363K
🇺🇸#2,191/54.3K
Total Earnings
$126K
🌍#27.5K/363K
🇺🇸#5,997/54.3K
Avg. Per Project
$3,610
🌍#44.0K/363K
🇺🇸#7,362/54.3K
Recent Projects
9
1f13h
🌍#79.2K/363K
🇺🇸#12.1K/54.3K
Total Projects
35
11f33h
🌍#79.2K/363K
🇺🇸#12.1K/54.3K
MRR Performance Over Time
$50k$25k$0
6 mo ago3 mo agoNow
Coming SoonGathering historical data
World Skill Rankings
of 836
#13
Chat & Messaging SoftwareTop 1%
#19Computer Skills
#37Customer Experience
#39Client Management
#41Customer Satisfaction
#76Online Chat Support
#96Technical Support
#151Customer Support
#252Customer Service
🇺🇸United States Skill Rankings
of 36
#4
Chat & Messaging SoftwareTop 8%
#10Computer Skills
#10Customer Satisfaction
#14Customer Experience
#14Client Management
#18Online Chat Support
#21Technical Support
#33Customer Support
#77Customer Service
Jenalee L. — Top 4% in United States | UpworkMRR