Jenalee L.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

With 10+ years in customer service and technical support, I help SaaS and e-commerce businesses strengthen customer relationships, reduce churn, and boost retention. Skilled with tools like Gorgias, Zendesk, Intercom, and Shopify and many more CRM platforms. I don’t just resolve issues—I turn feedback into insights that improve processes and elevate the customer experience, driving long-term growth.