Mary Lyhanne Ella C.

Client Success Manager | Dispatch Coordinator | Healthcare & Tech Support Specialist | E-Commerce With 9+ years of experience in customer support, client success, healthcare administration, dispatch coordination, e-commerce and technical operations, I help businesses improve workflows, strengthen client relationships, and streamline day-to-day operations. My background spans BPO leadership, MSP dispatching, healthcare onboarding, virtual assistance, and technical customer support—giving me a strong foundation in managing both customer-facing and operational processes. I specialize in bridging the gap between clients, teams, and systems to ensure smooth communication, fast issue resolution, and efficient service delivery. My expertise includes: • Client Success Management & Account Support • MSP Dispatch Coordination & Technician Scheduling • Healthcare Administration & Patient Onboarding • Technical Support & IT Service Coordination • CRM Management (Salesforce, Zendesk, HubSpot, HaloPSA, GoTo, Monday. com) • Email, Chat, and Voice Support • Team Leadership, Coaching & Performance Management • Workflow Optimization & Process Improvement • Reporting, Documentation & Administrative Support • Escalation Handling & Customer Retention I have successfully managed real-time operations, healthcare communications, dispatch workflows, and client escalations while maintaining service quality, efficiency, and customer satisfaction. My experience in healthcare support has strengthened my ability to handle sensitive information with accuracy, compliance, and professionalism. Having led teams and supported high-volume operations, I understand how important responsiveness, organization, and strong CRM systems are to business growth. If you need someone who can manage client relationships, coordinate operations, support healthcare workflows, and improve customer experience using the right CRM tools—I’m ready to help.