Elijah C.

⭐ Top Rated Plus freelancer with 19,000+ hours of experience in Upwork! ⭐ Producing quality works with Expertise and Character - EC Virtual Assistance Services I am an experienced virtual assistant, customer service representative, Team Leader, customer success expert and billing specialist with over 15 years of experience. Knowledgeable in the following: - Social Media Management - Instagram prospecting - Customer service (email, chat, phone support, handling inbound and outbound calls) - Microsoft Project Professional, Zendesk, Zoho CRM/Invoice, Wrike, Squarespace, ShareTribe, Trello, Airtable, LiveChat, OMS, Nexus, Hubspot, DialPad, Stripe, Intercom, FastSpring, Chargify, IG Extractor, Mail Merge - Google Docs/ MS Office applications (Word, Excel, Powerpoint, Publisher,Teams) - Salesforce - Canva - ActiveCampaign - Order processing, billing, refunds, disputes, answered tickets - Website Content Creation/Management - Invoicing - DocuSign - Workable - Apollo - systeme - customer. io - PostHog Strengths: - Able to communicate effectively - Excellent communication and organizational skills - Excellent time management skills - Fast learner and willing to learn new skills to provide quality work and exceed the client's expectations - Adherence to high customer service standards - I am confident and well-mannered. - I am organized and detail-oriented. - Open-minded and able to work in complex projects and the environment.