Jay A.

Technical Writing from ex-Software Engineer | Content lead, strategy

I've spent 25 years in software, including as a software engineering manager at Microsoft and AWS. I've also written technical content for decades, from three-day training courses to technical documentation libraries for products such as the .NET Framework, Visual Studio, AWS, and Azure. I do more than just write docs. I run companies' technical content programs, building the tools required to automate content production, publication, and maintenance with humans in the loop. My services include: PLANNING. Identifying gaps and creating a content roadmap. WRITING: Authoring new content from scratch, working with SMEs, and using my own deep technical knowledge to develop content and code samples. REPORTING: Providing weekly or even daily reports on content performance. MAINTENANCE: Identifying stale content, fixing what ought to be saved, and retiring what no longer works. I specialize particularly in data, AI, and DevOps content. I'm fluent in multiple programming languages, particularly Python, PHP, and JavaScript/HTML/CSS. I've deeply familiar with WordPress and have used a dozen+ content management systems in my career; I've even written my own publication automation tooling for Amazon and others.