Md. Billal H.

Greetings! My name is Md. Billal Hossain. I hold a postgraduate degree and work as a professional freelancer on Upwork. I possess a diverse range of experience, with a strong emphasis on attention to detail and a commitment to delivering exceptional service. My expertise lies in e-commerce business management and customer support, ensuring efficiency in all tasks. I invite you to evaluate my skills through an interview to make an informed decision. My expertise lies in managing all aspects of customer service and e-commerce business / dropshipping operations, including: ✳️ Order Fulfillment & Logistics: Managing order processing, inventory control, and shipping across multiple platforms. ✳️ Order fulfillment via Shopify, CJ Dropshipping, Aliexpress, Dsers, Oberlo, Dropified. ✳️ Printseekers and Sensaria GO that provide print-on-demand (POD) fulfillment for businesses, artists, and creators. ✳️ Customer Service & Support: Handling customer inquiries, resolving issues, opening disputes, submitting chargebacks, and maintaining high levels of customer satisfaction. ✳️ Supplier & Platform Management: Experience with leading suppliers with multiplatform ensuring timely order processing and quality control. ✳️ Team Management & Leadership: Successfully managing and leading teams, including warehouse agents, to ensure smooth operations and adherence to deadlines. ✳️ Tools & Technology: Proficient in using various tools such as Shopify inbox, Zendesk, Freshdesk, and Zoho Mail, Gorgias, Richpanel, Help Scout, Social Media for efficient communication, support, and team collaboration. I am looking forward to discussing what result I can bring for you. If you have any questions or would like to schedule an interview, you are welcome! . Warm regards, Md. Billal Hossain