Shikaina A.

Experienced Project Manager | Team Leader | Operations Manager

Equipped with more than 8 years of experience in the Service Industry. As a project manager and customer service professional, I bring a combination of skills and experience to ensure the successful delivery of projects and exceptional customer service. As a project manager, I was responsible for overseeing multiple projects from initiation to closure. I ensured that all projects were completed on time.I had the pleasure of working with a wide range of clients, from small startups to global brands. My primary responsibilities includes developing project plans, timelines, and ensuring that all deliverables were completed on time, within scope, and to the satisfaction of our clients. As a customer service professional, I am dedicated to providing exceptional customer experiences. I am able to empathize with customers, address their inquiries, complaints, and requests in a timely and effective manner, and build strong relationships that result in increased customer satisfaction and loyalty. Combining my project management and customer service skills, I am able to deliver projects that meet customer needs and exceed expectations. I am able to manage project delivery while ensuring that customer needs are met, resulting in successful project outcomes and satisfied customers.