Sylvie M.
Social Media Trust & Safety | Content Moderation | Customer Support
I help online platforms keep their communities safe while delivering exceptional customer support. With 17,000+ hours, and years of experience on Upwork, I've partnered with global companies to review user reports, enforce platform policies, moderate live content, investigate appeals, and provide high-quality customer support. Areas of expertise Trust & Safety Operations Social Media Content Moderation Community Guidelines Enforcement User Report Review Appeals & Escalations Policy Enforcement Live Safety Operations Customer Support (Email & Chat) Quality Assurance Zendesk Salesforce Intercom Jira Google Workspace ✔ Long-term contracts with international companies ✔ Extensive experience in Trust & Safety and Customer Support
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.7k
Billed in all: $173,235$173k
$7.7k in the last 6 months
Across 2 contracts
Across 21 contracts
Earnings, last 30 days
Skill rankings: Top 6% in French
Ranked by MRR among everyone on Upwork with the skill.
- #36ITIL253 freelancers · 🇰🇪 #1Top 14%🇰🇪#1 of 7
- #75Community Moderation605 freelancers · 🇰🇪 #1Top 12%🇰🇪#1 of 7
- #161French2,610 freelancers · 🇰🇪 #2Top 6%🇰🇪#2 of 7
- #198Customer Onboarding1,245 freelancers · 🇰🇪 #3Top 16%🇰🇪#3 of 13
- #400Customer Retention2,511 freelancers · 🇰🇪 #4Top 16%🇰🇪#4 of 24
- #516Stripe3,151 freelancers · 🇰🇪 #2Top 16%🇰🇪#2 of 12
- #815Phone Communication6,538 freelancers · 🇰🇪 #10Top 12%🇰🇪#10 of 46
- #1,025Zendesk5,908 freelancers · 🇰🇪 #11Top 17%🇰🇪#11 of 61