Rosalie B.

I am an IT graduate and an experienced customer service representative/consultant for 10 years and now a Software Application/Cloud Technical Support Senior Analyst. I am confident that with my credential and experience I can meet the demands required for our clients. I am a person who values integrity, commitment and excellence. I can consider myself as highly experienced person in BPO industry. The work molded me to love pressure, learn to be dynamic and accept changes real time and help me to become considerate to people by understanding their demands and complaints even in worst case. I have a lot of patients and know how to control my temper. I have handled different account, products and services and communicate with customer even in culture boundaries which helps me develop my excellent communication and interaction skills and become effective in analysis and problem-solving. I was also working with Microsoft 365 Support for 4 years, assisting customers with different issues they encountered in Exchange, Admin Poral, SharePoint and OneDrive. I also have a bet of a background about information technology, knows some programming language and has ample knowledge in Microsoft office which is used to create reports and presentation. I believe with all my experience I can be an asset to you company. I am hardworking, open minded, dynamic person who is open flexible in schedules and especially can work with less supervision